Return and Refund Policy

Last Updated: June 2026

At Nexolumira, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist.

30-Day Free Return Policy

Customers may request a return within 30 days of receiving their order.

Eligible returns are accepted free of charge.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products

• Gift cards

• Clearance or final-sale items

• Products damaged due to misuse or improper handling

Refund Process

After receiving and inspecting the returned item, we will notify you regarding approval of your refund request.

Approved refunds will be issued to the original payment method used during checkout.

Refund Processing Time

Refunds typically appear within 5-10 business days depending on your financial institution or payment provider.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

Orders that have entered fulfillment or shipping stages may no longer be eligible for cancellation.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Photos may be required to verify the issue.

Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute so we can help resolve the issue promptly.